Incidents reported on status page for Latitude https://status.latitude.so/ https://d1lppblt9t2x15.cloudfront.net/logos/c7afe3c41f6722fca005cc9c9be14f07.png https://status.latitude.so/ en https://status.latitude.so/incident/594759 Sat, 31 May 2025 18:06:00 -0000 https://status.latitude.so/incident/594759#4cb588adf7d9330510f4921f14adc35d7781bacc4981ea0117cb773eb763ffda ## Incident Summary On 30 May 2025 at 18:22 CEST, the Gateway proxy experienced an outage that lasted two hours and twenty-two minutes. During this interval all customer traffic routed through the proxy failed, resulting in a complete loss of service. ## Root Cause The incident was triggered by an unexpected surge in incoming requests that drove a corresponding spike in outbound calls to external LLM providers, primarily OpenAI. Although the autoscaler immediately began launching additional Gateway instances, the increased egress traffic exhausted the outbound bandwidth of the NAT Gateway that serves the cluster. Each new instance had to download its Docker image through the same congested link, causing image pulls that normally complete in under a minute to stretch beyond twenty minutes. Because capacity scaled up so slowly, the existing Gateway instances became overwhelmed and unhealthy, which led to a total shutdown of the service. ## Resolution Once engineers confirmed that NAT egress saturation was the bottleneck, they first detached the Gateway service from incoming traffic to prevent further failures. They then replaced the overloaded NAT Gateway with a higher-capacity unit and started a minimal set of fresh Gateway instances behind the new network layer. After each instance passed its health checks, traffic was gradually reintroduced. Full functionality returned two hours and twenty-two minutes after the initial failure. ## Preventive Measures The NAT Gateway is now part of an autoscaling group so network capacity can expand automatically with demand. New monitoring thresholds generate alerts whenever NAT egress approaches saturation, giving operators early warning before user impact occurs. In addition, the baseline number of Gateway instances has been increased to provide greater headroom during sudden traffic spikes. We apologise for the disruption and remain committed to strengthening our infrastructure to prevent similar incidents in the future. https://status.latitude.so/ Sat, 31 May 2025 15:14:18 +0000 https://status.latitude.so/#8e76e7f11cdebd1e3b1eae87705cc8b142cd6d43309092e12657e58003752fc7 gateway.latitude.so/health recovered https://status.latitude.so/ Sat, 31 May 2025 15:11:49 +0000 https://status.latitude.so/#8e76e7f11cdebd1e3b1eae87705cc8b142cd6d43309092e12657e58003752fc7 gateway.latitude.so/health went down https://status.latitude.so/incident/582904 Sat, 31 May 2025 09:15:00 +0000 https://status.latitude.so/incident/582904#acd736369ad51ed96139f510bde5f8df47275db7900010720f9ebc63a14a03d2 Maintenance completed https://status.latitude.so/incident/582904 Sat, 31 May 2025 09:15:00 +0000 https://status.latitude.so/incident/582904#acd736369ad51ed96139f510bde5f8df47275db7900010720f9ebc63a14a03d2 Maintenance completed https://status.latitude.so/incident/582904 Sat, 31 May 2025 09:15:00 +0000 https://status.latitude.so/incident/582904#acd736369ad51ed96139f510bde5f8df47275db7900010720f9ebc63a14a03d2 Maintenance completed https://status.latitude.so/ Sat, 31 May 2025 09:11:18 +0000 https://status.latitude.so/#dc7370df59167e9a4c07ea695159fcb53fa448b5c6c9561f93f877ef0eee981c gateway.latitude.so/health recovered https://status.latitude.so/ Sat, 31 May 2025 09:05:49 +0000 https://status.latitude.so/#dc7370df59167e9a4c07ea695159fcb53fa448b5c6c9561f93f877ef0eee981c gateway.latitude.so/health went down https://status.latitude.so/ Sat, 31 May 2025 08:13:40 +0000 https://status.latitude.so/#09174951750f5e6ae00a80d81b4a2011bc27e381c8718b275143adf9851190ac gateway.latitude.so/health recovered https://status.latitude.so/ Sat, 31 May 2025 08:04:36 +0000 https://status.latitude.so/#09174951750f5e6ae00a80d81b4a2011bc27e381c8718b275143adf9851190ac gateway.latitude.so/health went down https://status.latitude.so/incident/582904 Sat, 31 May 2025 08:00:00 -0000 https://status.latitude.so/incident/582904#6e30c55ac28bbe3d282542cd50bc2a759d109994710915bea5be4091650e66fa We are going to upgrade our main database and cache cluster instances with higher cpu and memory in order to accomodate capacity from new customers. This change will cause downtime of some minutes. https://status.latitude.so/incident/582904 Sat, 31 May 2025 08:00:00 -0000 https://status.latitude.so/incident/582904#6e30c55ac28bbe3d282542cd50bc2a759d109994710915bea5be4091650e66fa We are going to upgrade our main database and cache cluster instances with higher cpu and memory in order to accomodate capacity from new customers. This change will cause downtime of some minutes. https://status.latitude.so/incident/582904 Sat, 31 May 2025 08:00:00 -0000 https://status.latitude.so/incident/582904#6e30c55ac28bbe3d282542cd50bc2a759d109994710915bea5be4091650e66fa We are going to upgrade our main database and cache cluster instances with higher cpu and memory in order to accomodate capacity from new customers. This change will cause downtime of some minutes. https://status.latitude.so/ Fri, 30 May 2025 18:58:23 +0000 https://status.latitude.so/#3158b2d7c819d1297ff0d3574f8853a47a7851a96aca7b9cd2176b4baca09384 gateway.latitude.so/health recovered https://status.latitude.so/ Fri, 30 May 2025 18:44:22 +0000 https://status.latitude.so/#3158b2d7c819d1297ff0d3574f8853a47a7851a96aca7b9cd2176b4baca09384 gateway.latitude.so/health went down https://status.latitude.so/ Fri, 30 May 2025 18:40:24 +0000 https://status.latitude.so/#68ae3ad93dcb198661d583acd51eb3607cb3118369a9a37918d83f0bf2dd90bc gateway.latitude.so/health recovered https://status.latitude.so/ Fri, 30 May 2025 16:40:49 +0000 https://status.latitude.so/#68ae3ad93dcb198661d583acd51eb3607cb3118369a9a37918d83f0bf2dd90bc gateway.latitude.so/health went down https://status.latitude.so/ Fri, 30 May 2025 16:31:23 +0000 https://status.latitude.so/#4c07fed13439c34fe4131eb22dd3c4088b43bf752b53395eb1fbf6950509ba1b gateway.latitude.so/health recovered https://status.latitude.so/ Fri, 30 May 2025 16:22:43 +0000 https://status.latitude.so/#4c07fed13439c34fe4131eb22dd3c4088b43bf752b53395eb1fbf6950509ba1b gateway.latitude.so/health went down https://status.latitude.so/ Wed, 28 May 2025 12:32:46 +0000 https://status.latitude.so/#55360facfc0fce9bc1d8d1023b7158b29fe9980ee25f44614d42b70ede667df0 gateway.latitude.so/health recovered https://status.latitude.so/ Wed, 28 May 2025 12:31:07 +0000 https://status.latitude.so/#55360facfc0fce9bc1d8d1023b7158b29fe9980ee25f44614d42b70ede667df0 gateway.latitude.so/health went down https://status.latitude.so/ Tue, 27 May 2025 12:15:18 +0000 https://status.latitude.so/#8df16d12542c33a6076944c602326bbbaed860322f71668f428acf2cb486126b workers.latitude.so/health recovered https://status.latitude.so/ Tue, 27 May 2025 12:12:29 +0000 https://status.latitude.so/#8df16d12542c33a6076944c602326bbbaed860322f71668f428acf2cb486126b workers.latitude.so/health went down https://status.latitude.so/ Mon, 12 May 2025 12:54:31 +0000 https://status.latitude.so/#85ef97208b983498f9d22c798b4474b7af0bc5a752f454c9982caba4b6636c5f workers.latitude.so/health recovered https://status.latitude.so/ Mon, 12 May 2025 12:51:31 +0000 https://status.latitude.so/#85ef97208b983498f9d22c798b4474b7af0bc5a752f454c9982caba4b6636c5f workers.latitude.so/health went down https://status.latitude.so/ Fri, 09 May 2025 13:16:55 +0000 https://status.latitude.so/#4a1882c212dea57fcddbce0e80a056cc315026a2e027ff2c7978283e230dcc01 gateway.latitude.so/health recovered https://status.latitude.so/ Fri, 09 May 2025 13:13:55 +0000 https://status.latitude.so/#4a1882c212dea57fcddbce0e80a056cc315026a2e027ff2c7978283e230dcc01 gateway.latitude.so/health went down https://status.latitude.so/ Fri, 09 May 2025 12:58:43 +0000 https://status.latitude.so/#76a643b3bfeffb78f7cfc031885ed10301a945550fc92ffdc2084e9120d1bebd gateway.latitude.so/health recovered https://status.latitude.so/ Fri, 09 May 2025 12:53:40 +0000 https://status.latitude.so/#76a643b3bfeffb78f7cfc031885ed10301a945550fc92ffdc2084e9120d1bebd gateway.latitude.so/health went down https://status.latitude.so/ Fri, 09 May 2025 11:08:43 +0000 https://status.latitude.so/#b25537b9f69d60c0377bbd9ce478a7b417b183d84dd96733089812ec3d4c0be1 app.latitude.so/api/health recovered https://status.latitude.so/ Fri, 09 May 2025 11:06:43 +0000 https://status.latitude.so/#b25537b9f69d60c0377bbd9ce478a7b417b183d84dd96733089812ec3d4c0be1 app.latitude.so/api/health went down https://status.latitude.so/ Fri, 09 May 2025 10:02:43 +0000 https://status.latitude.so/#79571153137864e8492b3533c33fed2ec5fc973a152af42496eaff9c97c0d34e app.latitude.so/api/health recovered https://status.latitude.so/ Fri, 09 May 2025 10:00:40 +0000 https://status.latitude.so/#79571153137864e8492b3533c33fed2ec5fc973a152af42496eaff9c97c0d34e app.latitude.so/api/health went down https://status.latitude.so/ Thu, 08 May 2025 21:02:38 +0000 https://status.latitude.so/#b60506e0a7b127de5ce1063beeaa91f38a065e7a0a6de5665c3a1b7bc3009bd8 app.latitude.so/api/health recovered https://status.latitude.so/ Thu, 08 May 2025 20:59:40 +0000 https://status.latitude.so/#b60506e0a7b127de5ce1063beeaa91f38a065e7a0a6de5665c3a1b7bc3009bd8 app.latitude.so/api/health went down https://status.latitude.so/ Thu, 08 May 2025 18:41:20 +0000 https://status.latitude.so/#79692cb18fb5ee5ce782d4d2187544670df137fd4ea42280fe576dc94394b0ff app.latitude.so/api/health recovered https://status.latitude.so/ Thu, 08 May 2025 18:14:35 +0000 https://status.latitude.so/#79692cb18fb5ee5ce782d4d2187544670df137fd4ea42280fe576dc94394b0ff app.latitude.so/api/health went down https://status.latitude.so/ Thu, 08 May 2025 18:06:47 +0000 https://status.latitude.so/#4e7f608b3c6e97ffb85ad6f76ac532ee95c876700180a654942994bcd904d028 workers.latitude.so/health recovered https://status.latitude.so/ Thu, 08 May 2025 18:06:40 +0000 https://status.latitude.so/#c1cf2efaec587b6f7b070f6b001d1ee563283706f31e1ab1d72d6b2087fd00cd gateway.latitude.so/health recovered https://status.latitude.so/ Thu, 08 May 2025 18:04:56 +0000 https://status.latitude.so/#4e7f608b3c6e97ffb85ad6f76ac532ee95c876700180a654942994bcd904d028 workers.latitude.so/health went down https://status.latitude.so/ Thu, 08 May 2025 18:04:35 +0000 https://status.latitude.so/#c1cf2efaec587b6f7b070f6b001d1ee563283706f31e1ab1d72d6b2087fd00cd gateway.latitude.so/health went down https://status.latitude.so/ Thu, 01 May 2025 16:58:33 +0000 https://status.latitude.so/#1ba37118f4c5ee30d2f399c4e8bba65f308bc3b2af5e59bc6040bf4d7fce349b gateway.latitude.so/health recovered https://status.latitude.so/ Thu, 01 May 2025 16:22:48 +0000 https://status.latitude.so/#1ba37118f4c5ee30d2f399c4e8bba65f308bc3b2af5e59bc6040bf4d7fce349b gateway.latitude.so/health went down https://status.latitude.so/ Thu, 01 May 2025 16:18:53 +0000 https://status.latitude.so/#f7cc46682265d1d3466a826877ffec9801af5f317b516ffe1937d394da6879be gateway.latitude.so/health recovered https://status.latitude.so/ Thu, 01 May 2025 16:10:52 +0000 https://status.latitude.so/#f7cc46682265d1d3466a826877ffec9801af5f317b516ffe1937d394da6879be gateway.latitude.so/health went down https://status.latitude.so/ Thu, 01 May 2025 08:09:28 +0000 https://status.latitude.so/#e5e6880dc2f575b1c0ec372804ca0f3312d437727a28f99cc861e00399548b46 workers.latitude.so/health recovered https://status.latitude.so/ Thu, 01 May 2025 08:06:45 +0000 https://status.latitude.so/#e5e6880dc2f575b1c0ec372804ca0f3312d437727a28f99cc861e00399548b46 workers.latitude.so/health went down https://status.latitude.so/ Wed, 30 Apr 2025 07:45:23 +0000 https://status.latitude.so/#fe39e7e522a8df2f594666195d6427b68bacdb489e90d06c1e25193b47991b85 app.latitude.so/api/health recovered https://status.latitude.so/ Wed, 30 Apr 2025 07:43:19 +0000 https://status.latitude.so/#fe39e7e522a8df2f594666195d6427b68bacdb489e90d06c1e25193b47991b85 app.latitude.so/api/health went down https://status.latitude.so/ Sun, 27 Apr 2025 08:06:55 +0000 https://status.latitude.so/#4e6fdb6179f85536a4560e9aafcab85f4d3a594194bb8314eeb59b631123d949 workers.latitude.so/health recovered https://status.latitude.so/ Sun, 27 Apr 2025 08:04:14 +0000 https://status.latitude.so/#4e6fdb6179f85536a4560e9aafcab85f4d3a594194bb8314eeb59b631123d949 workers.latitude.so/health went down https://status.latitude.so/ Wed, 16 Apr 2025 10:28:06 +0000 https://status.latitude.so/#8dabec77bf0ff8e03d3bd93b8a785f67720257f86e29833dd3235ad53c5a78ec workers.latitude.so/health recovered https://status.latitude.so/ Wed, 16 Apr 2025 10:25:15 +0000 https://status.latitude.so/#8dabec77bf0ff8e03d3bd93b8a785f67720257f86e29833dd3235ad53c5a78ec workers.latitude.so/health went down https://status.latitude.so/ Wed, 16 Apr 2025 10:14:53 +0000 https://status.latitude.so/#1481fdf57fee126a52973a231f87ab1b63e177712a800149084ad95b85f36a21 workers.latitude.so/health recovered https://status.latitude.so/ Wed, 16 Apr 2025 10:14:05 +0000 https://status.latitude.so/#1481fdf57fee126a52973a231f87ab1b63e177712a800149084ad95b85f36a21 workers.latitude.so/health went down https://status.latitude.so/ Wed, 16 Apr 2025 08:45:33 +0000 https://status.latitude.so/#1426846aac8be5deed1708f6cd0155652b5bdbadf37ed29ad27332e57040007a workers.latitude.so/health recovered https://status.latitude.so/ Wed, 16 Apr 2025 08:37:29 +0000 https://status.latitude.so/#1426846aac8be5deed1708f6cd0155652b5bdbadf37ed29ad27332e57040007a workers.latitude.so/health went down https://status.latitude.so/ Tue, 15 Apr 2025 16:23:46 +0000 https://status.latitude.so/#a3c441ae736b83a83b17da7e511289e75afe60fbd0e57d51302ffe6734b791f5 gateway.latitude.so/health recovered https://status.latitude.so/ Tue, 15 Apr 2025 16:20:46 +0000 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https://status.latitude.so/#ea45a900a8402e8524d03db3ae7edf7e79d77357475b334ec55c49056501df36 workers.latitude.so/health recovered https://status.latitude.so/ Tue, 15 Apr 2025 11:09:00 +0000 https://status.latitude.so/#ea45a900a8402e8524d03db3ae7edf7e79d77357475b334ec55c49056501df36 workers.latitude.so/health went down https://status.latitude.so/ Mon, 14 Apr 2025 14:34:00 +0000 https://status.latitude.so/#ca4f0cc40d726ac0ce511e24ceb18ade0bb9c87d361bb382c51ba0f8b0d5716c workers.latitude.so/health recovered https://status.latitude.so/ Mon, 14 Apr 2025 14:32:00 +0000 https://status.latitude.so/#ca4f0cc40d726ac0ce511e24ceb18ade0bb9c87d361bb382c51ba0f8b0d5716c workers.latitude.so/health went down https://status.latitude.so/ Mon, 14 Apr 2025 10:27:52 +0000 https://status.latitude.so/#0799216aaefcd252b672c9bc99b801a8d452e57b6c78eb5e330db84c3b94ccc1 workers.latitude.so/health recovered https://status.latitude.so/ Mon, 14 Apr 2025 10:25:46 +0000 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https://status.latitude.so/#c9cd40ae21a155d2341814b61dce05721643c0119c7e51b15ffa02f9e7e164be workers.latitude.so/health recovered https://status.latitude.so/ Sun, 06 Apr 2025 17:49:31 +0000 https://status.latitude.so/#c9cd40ae21a155d2341814b61dce05721643c0119c7e51b15ffa02f9e7e164be workers.latitude.so/health went down https://status.latitude.so/ Thu, 03 Apr 2025 08:13:34 +0000 https://status.latitude.so/#3b55db729f1d088a2b927eaa66f491eae3d8e1e872b755b2df579a70806d8cb7 workers.latitude.so/health recovered https://status.latitude.so/ Thu, 03 Apr 2025 08:06:37 +0000 https://status.latitude.so/#3b55db729f1d088a2b927eaa66f491eae3d8e1e872b755b2df579a70806d8cb7 workers.latitude.so/health went down https://status.latitude.so/ Thu, 03 Apr 2025 08:05:39 +0000 https://status.latitude.so/#7253570176d7951187fe933190583efc55dc8727b26a66027f4ecd7c8c7df4a1 workers.latitude.so/health recovered https://status.latitude.so/ Thu, 03 Apr 2025 08:02:39 +0000 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https://status.latitude.so/#b056d0c3289c9c6f958bb4b3bc04cd1418dd359d22e9f8968276df6de64c3942 workers.latitude.so/health recovered https://status.latitude.so/ Tue, 01 Apr 2025 22:46:51 +0000 https://status.latitude.so/#b056d0c3289c9c6f958bb4b3bc04cd1418dd359d22e9f8968276df6de64c3942 workers.latitude.so/health went down https://status.latitude.so/ Wed, 26 Mar 2025 20:35:14 +0000 https://status.latitude.so/#44db9bcfc349ae04ff27be749687eb7a55bb7273fdf559f3812e3cc5402752c5 gateway.latitude.so/health recovered https://status.latitude.so/ Wed, 26 Mar 2025 20:21:13 +0000 https://status.latitude.so/#44db9bcfc349ae04ff27be749687eb7a55bb7273fdf559f3812e3cc5402752c5 gateway.latitude.so/health went down https://status.latitude.so/ Fri, 21 Mar 2025 08:09:51 +0000 https://status.latitude.so/#8a0ddbb74f57f4089cfb12b9080b034ed94907288693f7a7e4eb6a3d05e74aa8 workers.latitude.so/health recovered https://status.latitude.so/ Fri, 21 Mar 2025 08:04:44 +0000 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